Welcome to eTwinning publication

Anne Gilleran, Pedagogical manager for eTwinning introduces the new eTwinning
multimedia eBook and explains the concept behind the switch from a printed publication.
Key audience is the eTwinning ambassadors the unsung heroes of eTwinning.
This virtual publication is to give them a voice, visibility and recognition.
New eTwinners will get practical information on how to start their eTwinning
experience and more advanced users will be able to enrich the knowledge they already have.


A general overview of the kind of support you can get through eTwinning – including interviews with the National Support services (NSS) and the Central Support service (CSS).
Faces of Ambassadors – interviews with eTwinning Ambassadors about the work that they do. An explanation of what Ambassadors can do for you. An interactive map which allows you to find an Ambassador near you.

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Interviews with NSS which explain how Ambassadors are managed at a national level. A toolkit with resources that Ambassadors can use. Some facts and figures about the Ambassador network. A quiz, which allows you self-assess and find out what kind of Ambassador you are.

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All about eTwinning Ambassadors

Santi Scimeca, eTwinning project manager, explains what eTwinning is, where did it come from and what it offers its members.

He introduces you to the different roles the 230,000 eTwinners have and how they participate in Europe’s most successful and safest network for teachers. Teachers can develop collaborative projects and get professional development. They can also exchange ideas and best practice with their peers throughout Europe and beyond.

34 NSS (national support services) and over 1000 ambassadors are available to support new and established teachers. This eBook will tell you all about eTwinning ambassadors and how to find one near you.

If you are a European teacher and not a member of eTwinning you can sign up now via www.etwinning.net.

Guidance support


    Here we look at the various support options that are in place for members of the eTwinning network.

    The eTwinning Central Support Service (CSS) is responsible for supporting your National Support Service (NSS). We help them ensure they quickly resolve any problems eTwinners may encounter.


    eTwinners have three options when it comes to resolving any problems they may have.

    First option is to help themselves. On the eTwinning portal all of our tools and services are well documented in 25 languages. You can find these under the "Get Support" tab. The advantage of looking up this information yourself is you can get the answers that you need in your own time.


    If you are unable to find what you are looking for chances are another eTwinner has asked this question before in our support forum. This can be found within the eTwinning desktop. Here you can search through previous questions, ask your own new questions and also help other etwinners in need.

    Finally, your National Support Service is there to help you in your language. You can contact them via phone or email. If they cannot help directly they will create a ticket which will be forwarded to the relevant technical contact to assist. A list of all the contacts can be found on the contact page within the support section of the portal.

    We wish you a happy and rewarding eTwinning experience. Always remember if you get stuck help is available at etwinning.net/support.

Meet the ambassadors


    In this section, experienced eTwinning Ambassadors talk about their Ambassador work and what motivated them to become an eTwinning Ambassador.

    A good ambassador is enthusiastic and excited about the work they are doing. They have some experience of working in an eTwinning project and they are willing to share this experience with others.

    A good ambassador is someone who wants to help other teachers – whether it’s by providing email or phone support, or delivering training to other teachers, especially those who are new to eTwinning.

    A good ambassador is a example for using pedagogical ‘innovation’ in the classroom.


    The eTwinners you will meet in the interviews were motivated to become Ambassadors in various ways:By being passionate about eTwinning.

    By participating in an eTwinning workshop and then running a good quality project by receiving a Quality Label and/or winning a prize.

    By presenting their project as a case study to show an example to other teachers through involvement with a Comenius partnership.

    Ambassadors can be identified on the eTwinning Desktop by a badge which is visible on their profile.

    eTwinners may contact Ambassadors directly through the portal and they generally respond quite quickly.

Ambassadors and you


    In this section, experienced Ambassadors talk about the ways in which they provide support for other teachers who are interested in eTwinning and how they motivate other teachers, colleagues and pupils in terms of their eTwinning work.

    Many Ambassadors provide training on the basics of eTwinning – how to register, how to use the eTwinning Desktop, as well as how to use the tool you use for your project work, the TwinSpace. This training is provided face-to-face and, in many countries, also through online eLearning courses. Some ambassadors work with the Central Support Service of eTwinning, to deliver Europe-wide ‘Learning events’, which are open to any teacher registered on eTwinning.

    Ambassadors have a very close relationship with their National Support Service (NSS) and often work with Ambassadors in other countries. Teachers get in touch with Ambassadors using a variety of social media (Twitter, blogs, Facebook) but the most effective way is through the eTwinning Desktop, a much safer environment for eTwinning teachers.


    Ambassadors motivate teachers by showing them examples of good practice and they point out that eTwinning isn’t only about projects – teachers can also communicate through Groups and Teachers’ rooms on the eTwinning Desktop.

    Ambassadors provide pedagogical support to teachers and suggest ways in which they can motivate their colleagues or pupils to participate in eTwinning. Ambassadors involve colleagues and other teachers in their own projects, so these can, in turn, gain experience and confidence to do projects themselves.

    eTwinning project work involves ‘real life’ tasks and pupils are motivated by the ‘skills for life’ learning that they get through eTwinning – Ambassadors point out the important social competency and intercultural understanding that pupils gain through participating in an eTwinning project.

Find ambassadors

Canary Islands

Welcome to the Ambassador Handbook

In this section you can find the Ambassador Toolkit, which contains useful resources and materials, e.g. presentations you can use when talking to other teachers about eTwinning.

You can find more general information about the Ambassador network and you can listen to National Support services (NSS) talking about the different Ambassador networks that exist across Europe.

This section also contains some fun activities, including a ‘Quiz for self-assessment’, to find out what kind of Ambassador you are.

Ambassadors models

Each eTwinning National Support service (NSS) works closely with the Ambassadors in their own country. NSS facilitate training for Ambassadors, to ensure that they have the requisite skills and up-to-date information, so they can promote eTwinning and provide training for teachers.

Ambassadors are predominantly practising teachers, but not exclusively so. Some Ambassadors work for a local or regional educational authority. Others are retired teachers or former teachers who now work as educational experts and trainers.

Many Ambassadors are hand-picked or recruited by the NSS. Others volunteer to become an ambassador. For the NSS, Ambassadors have a key role in eTwinning in that they provide contact with real projects.

As the first point of contact for many teachers new to eTwinning, it’s essential that Ambassadors have great communication skills and in-depth knowledge of how eTwinning works.


This section is a collection of resources that you may use in work as an Ambassador.

These resources are the result of collaboration between CSS, NSS and ambassadors. The purpose of sharing these documents with you is to give you tools to enable you to promote eTwinning in your school, town and region.

You can use these tools wherever and whenever you think is best for you and you can also adapt it according to your audience needs.





Total 20 questions, 20 points, 1 point per question.

  1. eTwinning is a community for:

  2. Who approves eTwinning projects?

  3. What is the minimum number of schools that can set up an eTwinning project?

  4. What are the minimum requirements for registering an eTwinning project?

  5. How many eTwinning projects can a school be part of?

  6. How many eTwinning projects can teachers participate in?

  7. How many partners can an eTwinning project have?

  8. What is a national Quality Label (NQL)?

  9. How can a project get a National Quality Label?

  10. What is a European Quality Label and how can a project get one?

  1. Can an eTwinning project have partners from the same country?

  2. Which of the following features does not belong to the eTwinning Desktop?

  3. Which of the activities below cannot be carried out in the eTwinning TwinSpace?

  4. What countries are eligible to fully participate in eTwinning? Do you know which of the following combinations is the correct one?

  5. How can teachers sign up for eTwinning?

  6. Which countries are part of eTwinning Plus?

  7. What does CSS stand for and what are its main responsibilities?

  8. What does NSS stand for and what are its main responsibilities?

  9. How many steps does it take to register for eTwinning?

  10. Can eTwinning give recognition and visibility to eTwinning projects?